Emovis extends Mersey Gateway toll operations contract in the UK by five years

Runcorn, UK, 10 November 2026. Emovis, a global expert in toll-based mobility solutions and part of Abertis, announces that Mersey Gateway Crossings Board Ltd (the “Board”) and Halton Borough Council have agreed to extend for a further five years the contract under which Emovis Operations Mersey Ltd provides tolling and enforcement services for the Mersey Gateway Crossing and Silver Jubilee Bridge. The extension will run from the current expiry in October 2029 through to October 2034.

This is the second five-year extension granted by the Board. Emovis has operated the tolling scheme since 2017 and, by the end of the extended term, will have managed the contract for 17 years. The Board formally confirmed the extension on 20 October 2026, following a comprehensive review of Emovis’s performance against the contractual Key Performance Indicators (KPIs).

Outlook to 2034

Based on current volumes and assuming no growth, more than 135 million journeys are expected to be made across the Mersey Gateway Bridge and the Silver Jubilee Bridge during the five-year extension, and more than 215 million from now until October 2034. During the extension period alone, Emovis expects to handle approximately 1.4 million calls, 340,000 emails and 165,000 visits to the in-person Walk-in-Centre. These estimates are based on volumes recorded during the twelve months to September 2026.

Scope of services: continuity of an end-to-end operation

Emovis will continue to provide end-to-end tolling and enforcement operations for the Mersey Gateway Bridge and the Silver Jubilee Bridge through the Merseyflow brand, using a suite of leading-edge technical solutions, covering:

Roadside technology: installation and maintenance of gantries, image capture and review, and system monitoring.

Back-office technology and financial operations: toll collection, payment processing, reporting and reconciliation.

Customer care: inbound and outbound support by telephone, email, web-chat and chat bot, social media, post and at the in-person Walk-in-Centre.

Enforcement and compliance: management of unpaid tolls, fees and penalties.

Emovis UK delivers these services locally from its offices in Runcorn, with a team of around 100 multidisciplinary experts dedicated to the operation.

A relationship built on performance and continuous improvement

The extension reflects the strength of the relationship between Emovis and the Board, as well as Emovis’s commitment to service quality, high levels of compliance with contractual KPIs, and an ongoing focus on improvement and innovation.

“This contract is a great example of the value that a long-term partnership can deliver in free-flow tolling operations. By combining best-in-class technology, operational excellence and a sustained commitment to continuous improvement, our team in the UK has maintained a strong level of service while continuously improving the technology and processes that support the scheme – bringing ongoing improvements to the bridge users. It’s a privilege to be trusted by the Board to manage the scheme for a further five years, and we are grateful to them for the opportunity.” Quim Schjaer, CEO of Emovis Europe & Latam

About Mersey Gateway Crossings Board Ltd

Mersey Gateway Crossings Board Ltd is a local authority-owned company controlled by Halton Borough Council and responsible for the Mersey Gateway Crossing. The project is a major UK infrastructure development connecting Runcorn and Widnes through a six-lane bridge over the River Mersey. Since opening in 2017, it has helped relieve congestion, improve regional connectivity and support economic regeneration across Halton.