Driving Tolling Insights: Beyond Collection: Rethinking Revenue Assurance

As tolling systems continue to evolve toward all-electronic and freeflow operations, protecting revenue has become far more complex than simply collecting payments. Across the United States alone, an estimated $2.24 billion in toll revenue goes uncollected each year, highlighting the structural challenges that modern tolling systems must overcome.

Today, transportation agencies are navigating increasing transaction volumes, changing driver behaviors, interoperability requirements, fraud risks, and growing public expectations around fairness and transparency.

In this new environment, Revenue Assurance is no longer just an operational function—it has become a strategic capability that combines advanced data analytics, artificial intelligence, operational intelligence, and customer-centric enforcement to ensure that every legitimate transaction is accurately captured, validated, and recovered.

In this edition of Driving Tolling Insights, Miguel Melchor, Growth, Market Development & Public Affairs at Emovis, explores how smart enforcement and revenue assurance are reshaping the future of tollbased mobility, helping agencies protect revenue while building more intelligent, efficient, and trusted transportation ecosystems.

Revenue Assurance

Q: Revenue Assurance has become one of the defining topics in tolling today. Why is it evolving from an operational function into a strategic priority for agencies and operators?

A: Miguel Melchor: Revenue Assurance in the U.S. tolling sector is increasingly being repositioned as a strategic lever rather than a purely operational control function. This shift is driven by the material scale of revenue exposure—where systemic leakage across the transaction lifecycle represents a significant impact on agency financial performance and funding capacity.

Read the full interview featuring Miguel Melchor’s exclusive insights.