Accelerating Tolling: Commercial Back Office (CBO) Implementation Without Sacrificing Reliability or Security

EXECUTIVE SUMMARY:

Transportation authorities have gradually shifted away from manual toll collection booths to automated systems that help reduce traffic congestion and lower administrative overhead. As these implementations become modernized and consumer demands evolve, the need for faster, more agile implementation of Commercial Back Office (CBO) systems has become critical.

When establishing a new CBO, implementation timelines typically take anywhere from 18 to 24 months, depending upon scope and complexity, but this timeframe is no longer viable with the rapid pace of digital transformation and infrastructure modernization.¹

Consequently, industry leaders are reassessing frameworks to ensure CBOs are installed and operating as quickly as possible to address operational demands. The core challenge, however, lies in creating a harmonious balance of speed, compliance, reliability, data standardization, and cybersecurity.

Download the White Paper PDF >