Emovis Interact

Omnichannel Platform for Toll-Based Mobility | Connected Touchpoints

Emovis Interact:
Connecting road users, channels, and intelligence in one unified experience

Unify Every Tolling Interaction Across Channels

Emovis Interact is an omnichannel engagement platform designed to orchestrate and optimize every interaction between tolling operators and road users across digital, AI-driven, and assisted channels. Rather than operating as a standalone customer service function, Emovis Interact acts as the engagement layer that connects channels, systems, data, and users into a single, coherent experience.

Built specifically for toll-based mobility environments, the platform enables consistent, low-effort interactions across phone, IVR, AI bots, web, mobile applications, and social media. Emovis Interact ensures that road users can engage through the channels they prefer, while operators retain full visibility, control, and insight across the entire interaction landscape.

Powered by leading omnichannel technologies such as Genesys and Amazon Connect, and integrated with back-office, digital, and enforcement systems, Emovis Interact unifies all tolling touchpoints into a single engagement platform—driving lower friction, higher compliance, and better performance without added complexity.

Key Features

Benefits

Reduced road user effort through consistent, omnichannel interactions across digital, AI-driven, and assisted channels.
Improved compliance by enabling timely, accessible engagement at every stage of the tolling journey.
Increased interaction efficiency through centralized orchestration of all engagement channels.
Enhanced visibility and control over customer interactions with real-time analytics and reporting.
Faster and more accurate interaction handling supported by AI-powered tools and knowledge systems.
Scalable engagement capabilities that adapt to demand, geography, and operational requirements.
Improved consistency across touchpoints by unifying journeys, data, and channels into a single platform.

Unique Attributes

Purpose-built omnichannel engagement platform designed specifically for toll-based mobility environments.
Acts as a centralized engagement layer connecting channels, systems, and data across tolling operations.
Native integration with Emovis Transact (Commercial Back Office systems), websites, mobile apps, fulfillment, and enforcement.
Advanced use of AI for sentiment analysis, automated interactions, quality scoring, and real-time assistance.
Built on industry-leading CCaaS platforms, including Genesys and Amazon Connect.
Strong focus on reducing the need for contact by lowering friction and customer effort across journeys.
Flexible and modular architecture adaptable to local regulatory, operational, and technological requirements.

Built for Omnichannel Engagement in Tolling

As tolling ecosystems move toward fully digital and free-flow models, consistent engagement across channels becomes a strategic requirement.

Emovis Interact reflects our long-standing experience delivering toll-based mobility solutions in real-world operational environments, where technology must perform reliably at scale and under constant change.

By complementing Emovis’s core tolling platforms, Emovis Interact helps align interaction, data, and operations within a unified digital approach—supporting transport authorities and operators as they progress toward more intelligent, scalable, and future-ready mobility models.