Emovis Recognised with Two Prestigious Awards in London

On 25 November 2025, at the iconic Evolution London, Emovis was honoured with two significant distinctions during the 25th edition of the European Contact Centre & Customer Service Awards (ECCCSAs)—Europe’s longest-running and most respected awards programme in the customer service and contact centre industry. Often referred to as the “Oscars” of the sector, the ceremony brought together leaders from 44 countries to celebrate excellence, innovation, and operational efficiency in customer service.

In this milestone edition, Emovis received:

• Silver – Best Customer Service Team, granted to Emovis for its Merseyflow operations in the United Kingdom, highlighting the team’s commitment, efficiency, and high-quality service delivered to thousands of users.
• Bronze – Most Effective Application of Technology to Enhance the Customer Experience, awarded for the joint work between Emovis and Digital Language Partners, recognising the innovative use of advanced technology to strengthen customer engagement in free-flow tolling environments.

The award for technological innovation was accepted by Neil Agate (Business Improvement & Business Insights Manager), Kevin Freeman (Digital Language Partners), and Avin Shajee (Business Intelligence Analyst), with Sir Jason Kenny (Olympic Cycling Champion) in attendance as the gala’s special guest.

The Best Customer Service Team recognition was presented to Bret Biggs (Business Improvement Analyst), Jo Lea (Lead Business Analyst), Avin Shajee (Business Intelligence Developer), Julie Grimley (Merseyflow Walk-in Centre Manager), Karen Taylor (Customer Service Representative), along with Ray Hunt and Jeff Hayes from the Mersey Gateway Crossings Board, who celebrated this collective achievement.

For Emovis, these awards reinforce the company’s ability to integrate talent, data, and technology to transform mobility and optimise tolling operations across key markets.

Reflecting on the achievement, Quim Schjaer, CEO EMEA of Emovis, stated: “These recognitions confirm that our combination of talent, data, and technology not only works—it is transforming the user experience across Europe.”

This double victory at the ECCCSAs further strengthens Emovis’ position as a strategic partner for authorities and operators seeking operational excellence, technological innovation, and future-ready service models. The company continues to drive solutions that elevate the user journey in the next generation of tolling systems.